While we hope that you are 100% satisfied with the PFAM Skincare products, we regrettably cannot guarantee the satisfaction, appropriateness, or utility of each product for each person. Everyone's skin type, skin sensitivity, and health concerns are different, and we advise discussing your skin care choices with your personal medical doctor in advance of undertaking any new skin care routine. In the event that you need to return a product, we are pleased to accept returns for any unopened, unused products, within 14 days of purchase. Return shipping cost is paid by the customer. Please email firstname.lastname@example.org with any concerns.